Effective Negotiation and Conflict Management
ABOUT THIS COURSE
COURSE OVERVIEW
Negotiation is often misunderstood, yet it’s a vital process where all parties bring valid perspectives. Simply coming to
the table signals mutual recognition of value and needs. Successful outcomes must benefit all sides—one-sided victories
lead to future conflict or non-compliance. Since negotiation affects every aspect of business, from contracts to internal
decisions, its quality directly impacts performance. This underscores the importance of a dedicated training programme.
LEARNING OUTCOMES
By the end of this course, participants will be able to:
• Negotiate deals confidently and effectively.
• Understand modern trends in negotiation and communication.
• Promote team harmony and collaborative outcomes.
• Apply win-win strategies that satisfy all parties’ needs.
COURSE DETAILS:
• Planning for the Negotiation Process
• Key Elements of Negotiation
• The Negotiation Process
• Effective Communication in Negotiation
• Types of Negotiation
• Strategies Used by Skilled Negotiators
• Negotiation Tools and Techniques
• Interest-Based Bargaining
• Consolidating Negotiation Outcomes
Mode of Delivery
• PowerPoint presentations
• Case studies (local and international)
• Group work and discussions
• Practical exercises and simulations
Who Should Attend:
• Managers at all levels
• Business and Marketing Executives
• Sales/Marketing Professionals
• Members of Workers Associations
• Bankers
• HR Practitioners
• Legal Officers
• Auditors
Course Information:
• Course Fee: 2,500 per participant (Includes tuition, handouts, tea breaks, and lunch for all three days.)
• Session (Days): 3
• Duration: 18 (9:00 AM – 4:00 PM) intensive workshop with scheduled breaks
• Level: Executive / Professional
• Mode of Delivery: In-person workshop
• Venue: RIUC
Certification:
• Certificate of attendance by Rosebank International University College
