Bachelor of Service Management

ABOUT THIS COURSE

The purpose (aim) of the Bachelor of Service Management is to equip students with the knowledge, skills, and attitudes necessary to excel in service management roles across various industries. Graduates will be able to design, deliver, and improve service experiences that meet and exceed customer expectations, driving business success and contributing to the growth and development of Ghana’s economy.

The purpose of the Bachelor of Service Management is to equip students with an understanding of service management principles, theories, and practices, enabling them to design, deliver, and improve services effectively. This qualification aims to cultivate a customer-centric mindset, analyse customer needs, and leverage digital service management and technologyenabled services. By developing expertise in problem-solving, critical thinking, decision-making, communication, teamwork, and leadership, graduates will be prepared for successful careers in service management across various industries. Ultimately, this qualification seeks to contribute to Ghana’s economic growth and industrialization agenda by producing work-ready graduates who align with international standards and best practices in service management education, thereby supporting the country’s development and competitiveness.