Postgraduate Diploma in Service Management
ABOUT THIS COURSE
The Postgraduate Diploma in Service Management at Rosebank International University College is designed for professionals and managers who aspire to lead service-focused organisations with excellence. This programme enhances your management capabilities and equips you with the leadership skills necessary to deliver exceptional customer experiences in competitive, global industries.
Course Overview
This one-year Postgraduate Diploma in Service Management provides a comprehensive foundation in service management, focusing on leadership in customer-centric environments. You will develop a deep understanding of key service management principles, processes, and research methods, while refining your ability to make strategic decisions that anticipate future trends in the industry. The programme ensures that you are prepared to tackle contemporary business challenges, driving your career forward in hospitality and beyond.
Key features of the programme include:
- Service Excellence Focus: Gain advanced knowledge of service management principles to deliver exceptional service in any organisation.
- Strategic Decision-Making: Learn to make future-focused, informed decisions that drive organisational success and customer satisfaction.
- Industry-Relevant Knowledge: Equip yourself with the necessary skills and theoretical foundations to thrive in leadership roles across various service sectors.
By completing the programme, you'll possess the tools and expertise to elevate your career in service management and assume leadership positions within dynamic organisations.
Career Choices
Contact Centre Manager – Lead and optimise customer service operations for high-level engagement.
Service Manager – Manage customer service teams, ensuring excellent service delivery across various sectors.
Service Delivery Manager – Oversee the seamless provision of services to customers, ensuring satisfaction and operational efficiency.
Client Services Manager – Directly manage client relationships, ensuring tailored services meet customer needs and expectations.
Hospitality Service Procurement Manager – Oversee the procurement of services and goods within the hospitality industry, ensuring quality and cost-efficiency.
These roles offer significant career progression within organisations committed to delivering exceptional customer experiences.
Requirements for consideration:
The admission requirements for a Postgraduate Diploma in Service Management:
